1. Introduction

Welcome to SweepHome. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

2. Definitions

• "Service" refers to our cleaning services and website
• "User", "you", "your" refers to the person using our services
• "We", "us", "our" refers to SweepHome
• "Booking" refers to a scheduled cleaning service

3. Service Description

SweepHome provides professional cleaning services for residential properties. Our services include:

• Regular cleaning services
• Deep cleaning services
• Additional services (oven cleaning, window cleaning, etc.)
• One-time and recurring cleaning options

4. Booking and Payment

4.1 Booking Process

• Bookings can be made through our website or by phone
• All bookings require payment confirmation
• We reserve the right to refuse service

4.2 Payment Terms

• Full payment is required at the time of booking
• We accept major credit/debit cards and other payment methods
• Prices are in GBP and include VAT where applicable

5. Cancellation and Refunds

5.1 Cancellation Policy

• Cancellations made 24+ hours before service: Full refund
• Cancellations made 12-24 hours before service: 50% refund
• Cancellations made less than 12 hours before service: No refund

5.2 Refund Process

• Refunds will be processed within 5-10 business days
• Refunds will be made to the original payment method

6. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Ensure safe access to your property
• Remove valuable items from cleaning areas
• Notify us of any special requirements or hazards
• Treat our staff with respect

7. Our Responsibilities

We agree to:

• Provide professional and reliable cleaning services
• Use appropriate cleaning products and equipment
• Ensure our staff are properly trained and vetted
• Maintain appropriate insurance coverage
• Respect your property and privacy

8. Liability and Insurance

We maintain public liability insurance for our services. However, we are not liable for:

• Pre-existing damage to your property
• Items not properly secured or removed
• Consequential or indirect losses
• Events beyond our reasonable control

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property and protected by UK and international copyright laws.

10. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes via email or through our website.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions about these Terms, please contact us at:

• Email: legal@sweephome.co.uk
• Address: 60 Thames Street, Windsor, England, SL4 1TX
• Phone: [Your Contact Number]